Renewable Energy Assurance sheme exists to promote best practice and ensure customer rights in the developing industry of supplying Micro-generation and renewable energy installation. Here at the Stove Shop, we understand the important of peace of mind for our customers.

As well as requiring that we conform to all industry standards in our work, we are also required to adhere to the highest levels of customer service for all consumers, from advertising through to after-sales care.

The Renewable Energy Assurance Scheme is run by Renewable Energy Assurance Limited (REAL). First of all, this means that we will not engage in high pressure sales techniques.

It requires that all of the products we supply are properly tested and certified, and that we are clear and honest in everything we tell you. We will provide you with written performance predictions and .

• clear information on the systems planned and their performance
• acceptable sales and marketing techniques
• arrangements for installing and connecting the system
• the selection and quality of goods supplied
• details of the conditions of business that apply
• the standard of any installation and other on-site work
• guarantees, and any maintenance and after-sales services needed
• what action will be taken to deal with any problems